Privacy Policy
Last updated: 16 October 2026
This policy explains what personal information Al Wasaiel Trd. Est. (“Al Wasaiel”, “we”) collects through alwasaiel.com and when you contact us, how we use it, and the choices you have. Al Wasaiel is a sewing machine sales, parts and repair shop in Al Ghuwair, Sharjah, United Arab Emirates.
Information we collect
- Orders. When you place an order we collect your name, phone number, email address and delivery address, and the products you ordered.
- Repair bookings. When you request a repair slot we collect your name, phone number, email address, the date you chose and any notes about your machine.
- Messages and calls. When you contact us through the contact form, WhatsApp or phone we receive your name, number and what you tell us, such as your machine’s brand, model, fault and location.
- Website usage. We use Google Analytics, loaded through Google Tag Manager, to understand how visitors use the site: pages viewed, approximate location, device and browser type, and clicks on call and WhatsApp links. Advertising storage is turned off.
How we use it
- To process and deliver orders and to arrange repairs, pickups and technician visits.
- To reply to your questions and send updates about your order or repair.
- To keep records required for our business and by law.
- To understand and improve how the website works.
We do not sell your personal information. We do not use it for advertising.
Cookies
The site uses cookies that are needed for it to work, for example to remember your shopping cart, and Google Analytics cookies to measure visits. You can block or delete cookies in your browser settings; the cart and checkout may not work without them.
Who we share it with
We share information only with service providers that help us run the business and the website, such as our website host, Google (for analytics), WhatsApp when you message us there, and delivery couriers who need your name, phone and address to deliver an order. We may also disclose information when the law requires it.
How long we keep it
We keep order and repair records for as long as we need them to serve you and to meet legal and accounting requirements, and then delete them.
Your choices
You can ask us to show you, correct or delete the personal information we hold about you, subject to the records we must keep by law. Contact us using the details below.
Contact us
Al Wasaiel Trd. Est., Souq Alghuwair Mosque, Abdullah Salem St, Al Ghuwair, Sharjah, UAE. P.O. Box 95041.
Phone and WhatsApp: +971 50 622 8137
We may update this policy from time to time. The date at the top shows when it last changed.